These Terms of Service (“Terms”) govern the provision of content-marketing services by Northstar Content Marketing Ltd (“we”, “us”, “our”) to clients, customers, and users (“you”, “your”). By engaging our services, accepting a proposal or statement of work, paying an invoice, or otherwise instructing us to begin work, you agree to be bound by these Terms.
1. Introduction and Acceptance of Terms
These Terms apply to all services supplied by Northstar Content Marketing Ltd, including any related proposals, quotations, statements of work, briefs, email instructions, and project documentation, unless expressly agreed otherwise in writing and signed by an authorised representative of Northstar Content Marketing Ltd.
If you do not agree to these Terms, you must not use or instruct our services. Where a separate written agreement exists, that agreement will take priority to the extent of any inconsistency.
2. Scope of Services
Northstar Content Marketing Ltd provides content-marketing services, which may include, without limitation:
- Content strategy development;
- SEO blog writing;
- Website copywriting;
- Social media content planning;
- Email newsletter campaigns;
- Case study and white paper creation; and
- Content audit and optimisation.
The exact scope, deliverables, timelines, revisions, and fees for any project will be set out in a proposal, quotation, statement of work, invoice, or written correspondence. Any services not expressly included are excluded unless agreed in writing.
We may use subcontractors, freelancers, or third-party specialists to deliver services, provided we remain responsible for the overall management of the work.
3. User Obligations and Responsibilities
You agree to:
- Provide complete, accurate, and timely information, approvals, materials, access credentials, and feedback required for the delivery of services;
- Ensure that all content, trademarks, images, data, and other materials you provide are lawful to use and do not infringe any third-party rights;
- Obtain all necessary permissions, licences, and consents for any materials supplied to us;
- Review all drafts, proofs, and deliverables promptly and notify us of any requested changes or errors within the timeframes we specify;
- Use the final deliverables in a lawful and responsible manner; and
- Not request or require us to produce content that is unlawful, defamatory, misleading, discriminatory, infringing, or otherwise inappropriate.
You are solely responsible for the accuracy, legality, and substantiation of claims made in any content approved for publication, including promotional, SEO, and marketing claims.
If you fail to provide required materials or approvals, project timelines may be extended, and additional fees may apply.
4. Payment Terms and Conditions
Fees will be charged according to the applicable proposal, quotation, retainer agreement, or invoice issued by Northstar Content Marketing Ltd. Unless otherwise stated, all fees are quoted in pounds sterling (GBP) and are exclusive of VAT and any other applicable taxes.
- Invoices are payable within the period stated on the invoice, or if no period is stated, within 14 days of the invoice date.
- We may require advance payment, deposits, or milestone payments before commencing or continuing work.
- Late payments may result in suspended work, delayed delivery, or termination of the services.
- We reserve the right to charge interest on overdue amounts at the maximum rate permitted by law, together with reasonable recovery costs.
- You are responsible for bank charges, foreign exchange charges, and any other payment processing costs imposed by your bank or payment provider.
Where project scope changes after work has begun, we may issue revised fees or a change order. Any additional work outside the agreed scope will be charged at our then-current rates unless otherwise agreed in writing.
5. Cancellation and Refund Policy
You may cancel a project by giving written notice to Northstar Content Marketing Ltd. Cancellation does not affect payment obligations for work already performed, materials already purchased, third-party costs incurred, or committed time reserved for your project.
Unless otherwise stated in a signed agreement:
- Deposits are non-refundable to the extent they cover work already scheduled, reserved capacity, or initial planning and onboarding;
- Completed work, in-progress work, and approved deliverables are non-refundable;
- Refunds, if any, are issued at our sole discretion and only where we determine that a refund is appropriate in the circumstances;
- If you cancel after a milestone has been completed, you remain liable for that milestone and any accrued charges.
We may cancel or suspend services if you materially breach these Terms, fail to make payment, or if continuing the work would be unlawful, unsafe, or impracticable. In such cases, all outstanding fees will remain payable.
6. Liability Limitations
Nothing in these Terms excludes or limits liability where such exclusion or limitation would be unlawful, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.
Subject to the above, Northstar Content Marketing Ltd will not be liable for:
- Indirect, consequential, special, or punitive losses;
- Loss of profits, revenue, business, goodwill, anticipated savings, or data;
- Delays or failures caused by your acts, omissions, inaccurate information, or failure to approve work promptly;
- Third-party platform changes, algorithm updates, service interruptions, or publishing errors outside our reasonable control;
- Any use of deliverables after you have approved or published them;
- Claims arising from materials, instructions, or content supplied by you.
To the maximum extent permitted by law, our total aggregate liability arising out of or in connection with the services, whether in contract, tort, negligence, or otherwise, shall be limited to the total fees paid by you to Northstar Content Marketing Ltd for the specific service giving rise to the claim during the 3 months preceding the event giving rise to the claim.
7. Intellectual Property Rights
Unless otherwise agreed in writing, we retain all intellectual property rights in our pre-existing materials, methods, processes, templates, tools, know-how, and working documents used to create deliverables.
Upon full payment of all undisputed fees due for the relevant deliverable, you receive a non-exclusive, worldwide licence to use the final paid-for deliverables for your internal business purposes and marketing activities, subject to any third-party rights, stock licences, or usage restrictions.
We may retain ownership of drafts, unused concepts, and working files unless otherwise agreed. You must not:
- Resell, sub-license, or redistribute our deliverables as a standalone product without our prior written consent;
- Remove copyright notices where required;
- Claim authorship of our proprietary templates, frameworks, or tools;
- Use our materials in a way that infringes third-party rights.
If you supply materials to us, you grant Northstar Content Marketing Ltd a non-exclusive, royalty-free licence to use, reproduce, adapt, and edit those materials solely for the purpose of providing the services.
8. Data Protection and Privacy
We will process personal data in accordance with applicable data protection laws and our privacy practices. Where we act as a data processor on your behalf, we will process personal data only on your documented instructions, unless required otherwise by law.
You acknowledge that content-marketing services may involve handling names, email addresses, business details, analytics data, and other information necessary to deliver the services. You confirm that you have all necessary rights and lawful bases to provide any personal data to us and to instruct us to process it.
You are responsible for ensuring that any content you publish, including testimonials, case studies, newsletters, and marketing copy, complies with applicable privacy and marketing laws, including consent requirements where relevant.
We may use secure third-party service providers, hosting platforms, analytics tools, and communication tools to support service delivery. We will take reasonable steps to protect personal data, but no online transmission or storage system can be guaranteed to be completely secure.
9. Force Majeure
Northstar Content Marketing Ltd shall not be liable for any delay or failure to perform its obligations where such delay or failure is caused by events beyond our reasonable control, including but not limited to:
- Acts of God, fire, flood, storm, or extreme weather;
- War, terrorism, civil unrest, strikes, labour disputes, or governmental action;
- Internet outages, cyber incidents, platform failures, or utility interruptions;
- Pandemics, epidemics, or public health emergencies;
- Failure of third-party suppliers or subcontractors due to circumstances beyond our control.
If a force majeure event continues for a prolonged period, either party may seek to suspend or terminate the affected services on written notice. You remain liable for fees incurred for work already performed or committed.
10. Changes to Terms
We may update or amend these Terms from time to time to reflect changes in our services, business practices, or legal requirements. The updated Terms will be effective from the date stated in the revised version, unless otherwise specified.
Where practical, we may notify you of material changes. Your continued use of our services after the updated Terms take effect constitutes acceptance of those changes.
No amendment to these Terms will be valid unless made in writing and, where required, agreed by an authorised representative of Northstar Content Marketing Ltd.
11. Applicable Law and Jurisdiction
These Terms, and any dispute or claim arising out of or in connection with them, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms, subject to any mandatory consumer rights or legal requirements that apply otherwise.
12. Contact Information
If you have any questions about these Terms or wish to contact us regarding a service, payment, or complaint, please use the details below:
- Company: Northstar Content Marketing Ltd
- Address: Northstar Content Marketing, 27 Windsor Street, Manchester, M15 6BD, UK
- Email: [email protected]
- Phone: +44 161 924 7583
13. Severability Clause
If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a court or competent authority, that provision shall be deemed modified to the minimum extent necessary to make it valid, lawful, and enforceable, or if that is not possible, severed from these Terms.
The remaining provisions shall continue in full force and effect. Any failure or delay by Northstar Content Marketing Ltd to enforce any provision of these Terms shall not constitute a waiver of our rights.